I'm fully operational, running at full capacity. I work by appointment only and the booking calendar below is your way into the shop. Just click on the link and choose a time and date. If there are no slots available, check back periodically. Slots open as I finish jobs, which happens every day.
If you have a question about the jobs I perform or whether I work on particular instruments, look for the answer below in the FAQ's. Also, if you are looking for pricing info that is not covered below, be aware that in most cases I need to see your instrument on my bench to give you an accurate quote. I refrain from quoting jobs,"ballpark" or otherwise, without inspecting the instrument as there are far too many variables to consider.
I have implemented some common-sense social distancing protocols outlined below.
I will provide curbside service. When you arrive (I'll be on the lookout for you), bring your guitar to my door. I'll retrieve it, give you a claim check and get back to you with my findings or questions. Upon completion of my work, I'll provide curbside service for pickup, just like dropoff. Feel free to book an appointment below. If there are no openings for drop-off, check back periodically. Slots will open as I finish jobs.
Martin and Taylor Warranty Service
My shop is both an Authorized Martin Warranty Repair Center and a Gold Level Taylor Guitar Repair Center. For warranty service on your guitar, you must be the original owner and it must be registered with the factory. Please make sure it's registered before you book an appointment for service.
For Martin, go to https://www.martinguitar.com/ or call Martin Customer Service at 888-433-9177.
For Taylor, go to https://www.taylorguitars.com or call Taylor Customer Service at 800-943-6782.
UPGRADE your Taylor with the new ES2 Expression System
This upgrade includes the installation of the completely new ES2 Expression system, as well as a neck reset, and a new saddle! The Taylor Expression System® 2 (ES2) is a revolutionary pickup design that delivers the latest in Taylor’s ongoing innovation in acoustic guitar amplification. To reiterate what a good deal this is, the price includes a new pickup and preamp, a new power supply (either 9 volt or AA, depending on the existing power supply in your guitar), a new saddle, and resetting of your neck to the factory spec.
Things I don't do
Mandolin or banjo work
Dulcimer or violin work
These are basic repair costs w/o NC state sales tax added. Actual prices often vary depending on a number of factors that I will make you aware of at the time of repair.
This service is for those customers who need an instrument evaluated within a purchase return window, for example, a guitar bought online or one purchased locally on approval. This is a comprehensive inspection that covers every aspect of your instrument's condition both structurally and electronically. I record everything from the basic action measurements, fret wear, neck angle, cracks, binding, to the condition of the components, finish, and bracing. I provide you with a written report of my findings. This service takes about 30 minutes and I do it while you wait. If you decide to proceed with any work I may recommend, I will waive the cost of the evaluation. $48.
6-string acoustic, many electrics $95.
electrics w/neck pocket truss rod $115
double-locking (Floyd Rose) $125.
12-string acoustic and electric $125.
Martin dovetail $605.
Martin tenon&bolt $475.
Taylor post-2001 $145.00
Taylor pre-2001 $450.
standard refret $380.
stainless refret, electric $480.
stainless refret, acoustic $505.
partial refrets by quote.
compression refret (older Martins) $550.
fret level, recrown & polish $85-145
Billed at $96/hr. I'm very efficient and work by the minute to a bench timer. You are billed only for the time I spend on your guitar, not coffee breaks or UPS deliveries!
How much will it cost?
Refer to the Services listed. I won't know the full picture until I've had a chance to evaluate your guitar on my bench.
How long will it take to repair my guitar?
It depends on the job as well as the workload of the shop but I can work around your schedule in many cases. Bear in mind, I don't rush any repair, as that only takes longer!
Do I have to leave my guitar, or can I drop it off when you have an opening?
I need you to leave your guitar. I work on a tight schedule based on my booking calendar.
Do you have loaner guitars?
I WISH I had a guitar collection that big, but then I'd have no room for anything else!
My Strat needs a refret. If I bring in just the neck, will that reduce the cost?
It's too important to me that you receive the very best refret possible and I can't guarantee that will happen if I don't have the whole guitar. It's not simply a matter of putting frets in a neck. To achieve the very best results, your neck absolutely must be evaluated under string tension before any work is done. To do anything else is selling yourself short. The reality is that someone like me, who does this every day sees things with respect to the guitar's geometry that you don't. I can correct those things resulting in a much better outcome for you. My reputation is built on excellent work and I don't compromise on anything.
Do you offer expedited service?
If I have a slot available. The charge is 25% of labor.
Text is best! 919-210-2410
101-D, Woodwinds Industrial Ct, Cary, NC 27511, USA